Customer Solutions Consultant

Remote · London, England, United Kingdom · Solutions

Description

Who are Opensignal?

Opensignal, a mobile analytics company, is the global standard for measuring real-world mobile network experience. Using billions of measurements collected 24/7 from tens of millions of smartphones, we analyze real-world mobile network experience at the largest scale and frequency in the wireless industry. We believe measuring how the network performs directly through users’ eyes is key to building better wireless networks. Our insights are used across the industry by mobile operators, telecoms regulators, equipment manufacturers and analysts. We have done business across six continents and have driven press headlines in 80 countries, in an industry impacting the lives of billions around the world.


Founded in 2010, Opensignal is a high-growth global company harnessing the power of mobile technologies and big data analytics to redefine how the mobile industry measures network performance. We’re part of the Global Telecoms ‘Power 100’, TechCity Future Fifty, and backed by an impressive portfolio of investors.


Having doubled our employee base to 60 at the beginning of 2019, we plan to grow beyond 80 by the end of 2019, to help drive our vision further. We're headquartered in London, UK, where you’ll find most of our employees, who we like to call 'Opensignalers', but the teams you'll mostly work with are mostly US based. A truly international company, our ‘Opensignalers’ work across four continents, and represent over 25 nationalities.


Find out more by visiting our website

Purpose of the role

As part of Opensignal’s expansion, we’re seeking a talented Customer Solutions Consultant to work alongside our sales teams in the EMEAI region.


This is a critical role within the organization tasked to help on board our customers and cement the value proposition for our clients.


This role can be based at our HQ in Angel, central London or home-based in Europe.

Responsibilities

As a Customer Solutions Consultant, you will be responsible for onboarding customers, taking technical ownership of accounts and helping to ensure our customers are attaining maximum ROI from the Opensignal product portfolio. Where appropriate you’ll assist in renewing and / or upselling opportunities alongside the Opensignal sales teams.


Your prime responsibility is to ensure customer success – maximizing the value of Opensignal solutions and ensuring their use in our customers day-to-day business processes.


You will:

Requirements

What we need from you

Benefits

What will you get in return?


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